Complaint Investigation Report

On the allegation: Residents not being provided adequate food service. LPA interviewed staff, residents and witnesses which revealed 11 out of 12 staff feel being short staffed is the reason behind the food complaints. The wait times in the dining room is longer when there is not adequate staffing in the kitchen, the food gets cold if left to sit longer under heat lamps before serving, the menu is repeated often and complaints come in about meats being overcooked, hard to chew and residents are not able to cut. 4 out of 6 residents stated the staffing is short handed leading to much longer wait times, 3/6 resident believe the meat to be over cooked, too tough to cut and eat. 3/6 residents feel the food service needs improvement. 4 of 8 witnesses interviewed revealed the facility is short staffed, 4 of 8 witnesses said the food did not look appetizing. Based on the evidence this allegation is deemed Substantiated at this time.

Exit interview conducted, deficiencies cited, copy of report and appeal rights emailed to Administrator.