Complaint Investigation Report

LPA requested and reviewed disciplinary records for Memory care staff caregivers which revealed a Corrective Counseling Documentation record for Staff 1 (S1) on 01/21/2025. S1 required corrective counseling for several incidents on this form, with one being during S1’s training period, it was reported that S1 spoke harshly and treated a resident roughly with taking a residents blood pressure reading, then on 01/07/2025 there was another incident regarding a resident 1 (R1) being agitated and would not return to the R1’s room, S1 was advised by another staff not to provoke the R1 any further, S1 went against the advice given and took R1 back to the R1’s room while in the room it was claimed the R1 hit S1 in the chest, S1 said S1 had to grab R1 and sit R1 down in a chair in R1’s room. S1 was questioned about the incident by another staff and S1 changed S1’s story. S1 was advised to write an incident report but wrote a note instead, R1 was assessed after the incident and new skin tears were observed on R1. Management had concerns with S1 so S1’s probationary period has been extended to 03/15/2025 although S1 has violated the Facilities prohibited conduct when S1 was caring for a resident in an unprofessional, rough, or demeaning manner on two separate incidents. S1 had other counseling incidents on the same form but none of those other incidents involved residents. Based on the evidence this allegation is deemed Substantiated at this time.

Exit interview conducted, deficiency cited, copy of report and appeal rights printed for Administrator.