Complaint Investigation Report

On the allegation: Facility does not have sufficient staff to meet the needs of the residents in care. LPA conducted interviews with staff, residents and witnesses which revealed 5/6 staff, 4/6 residents and 6/8 witnesses felt the facility is short staffed in all departments. The facility staffing on Friday-Sunday is very limited causing residents additional wait times and some residents are not receiving services provided in the admission agreement or in their care plans. Residents needs are not being met due to the shortage in staffing. Residents care needs with showers, dressing, hygiene, food service, laundry, and housekeeping are lacking on certain days when staff does not show up to work or staff is not being scheduled sufficiently. Based on the evidence this allegation is deemed Substantiated at this time.

On the allegation: Residents are not getting showered or bathed while in care. LPA conducted interviews with 5/6 staff, 5/8 witnesses and 2/6 residents which revealed when staff are short handed showers are not getting completed as scheduled on days when the facility gets staff call off’s or No shows. 5/6 staff stated that staffing is not being scheduled sufficiently to get all residents services completed as scheduled, the residents are made to wait longer or refused due to being late and skip showers until the next scheduled date. Based on the evidence this allegation is deemed Substantiated at this time.

Exit interview conducted, deficiencies cited, copy of report and appeal rights emailed to Administrator.