Complaint Investigation Report

According to witness 1 (W1), W1 arrived at work and almost slipped on the wet floor. W1 stated there were not signs posted the floor was wet. W1 felt it could have been a safety risk to residents in care. W1 did not ask the staff to put up a sign. W1 did not inform supervisor or management of a safety concern.

According to Administrator the staff mopping have signs on carts and should be putting them up when wet floors are present to help mitigate any safety hazards. The Administrator stated no staff on 07/07/2026 brought that to Administrators attention so it could have been dealt with and a sign posted. Administrator stated there were no reports of any slips or falls by any staff, residents or visitors that day. Administrator will hold a staff meeting to go over hazards, safety and requirements of staff reporting.

Staff 1's (S1) interview revealed the housekeeping staff is under Maintenance Director and the housekeeping carts have signs to put up when mopping, S1 did not get any complaints from staff in regards to a sign not being posted in the area of the wet floor and said the staff mopping is suppose to post a sign.

Staff 2's (S2) interview revealed S2 does housekeeping was working on 07/07/2026, S2 did mop on 07/07/2026 but can not recall if S2 had put out signs or not but S2 normally does. S2 said if a sign was not posted it was in error and S2 did not mean to cause a safety concern or had any intention of causing danger to anyone, S2 said if a sign was not posted no one said anything to S2 to about it and had someone said something S2 would have immediately put signs out, if signs were not already posted.

Staff 3's (S3) interview revealed S3 does housekeeping, was working on 07/07/2026 and always puts out signs when mopping, at the beginning of where the mopping started and at the end of where the mopping stopped, S3 said the carts always has 3-4 signs on it to use and when S3 has trained other staff it has been a point to train staff to put out signs when the floor is wet. S3 never noticed anyone else mopping without putting a sign up and S3 said it is a safety concern and the staff that slipped should have notified a supervisor immediately so a sign could have been posted, if there was not already a sign posted, S3 said no one reported a fall or slip on wet floor to the staff on 07/07/2026, S3 said this should have been reported to avoid any hazards with residents, visitors, kids and families that visit the facility.

Based on a lack of evidence and no residents, visitors or staff reported any hazards to the facility on 07/07/2026, therefore this allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report printed for Administrator.