Complaint Investigation Report

On 5/12/2022 at 5:10 pm, LPA observed Staff #2 (S2) wearing a mask below S2’s nose when answering the front door. LPA asked staff to wear the mask fully covering the nose and mouth, and staff complied.

Based on observations, the allegation “Staff are not wearing PPE,” is deemed Substantiated at this time. The facility did not protect the personal rights of residents in care to be able to receive safe and healthful accommodations in that facility staff failed to wear face coverings properly while providing care and supervision to residents in care and while greeting visitors. This is a violation of official government orders requiring the wearing of face coverings while working under specified conditions.

Pursuant to Title 22, California Code of Regulations, the deficiency will be cited on 9099-D.

Exit interview conducted, deficiency cited, a copy of this report and appeal rights emailed to Licensee.