Complaint Investigation Report

On 12/21/21 at 2:15 pm, credible Witnesses #1 (W1) and #2 (W2) say they were not screened for COVID-19 upon entry to the facility. They state staff did not perform temperature checks or any other screening method upon entry to the facility. During the visit, they observed two caregivers wearing masks that did not cover their noses. One caregiver's mask did not cover their mouth while they were giving care to residents.

On 1/3/22 at 2:02 pm, LPA visited the facility and upon entry was not screened for COVID-19. LPA requested that staff conduct screening upon which staff then took LPA’s temperature and asked LPA to sign the visitor log. LPA took photos of the visitor log and observed that staff and visitors are signing in, however, LPA and credible witnesses were not screened during their visits on 12/21/21 and 1/3/22.

Based on the evidence obtained, the allegations “COVID-19 screening protocols are not being followed,” and “Covid-19 masking protocols are not being followed,” are deemed Substantiated at this time. The facility did not protect the personal rights of residents in care to be able to receive safe and healthful accommodations in that the facility staff failed to wear face coverings properly while providing care and supervision to residents in care and did not screen visitors for COVID-19. This is a violation of official government orders requiring the wearing of face coverings while working under specified conditions.

Pursuant to Title 22, California Code of Regulations, the deficiency will be cited on 9099-D.

Exit interview conducted, deficiency cited, and the report and appeal rights emailed to Licensee.