Complaint Investigation Report

405802283-6-11-2025-29-AS-KBUY-DJ5VY7-20250630165042

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/08/2025 and conducted by Evaluator Rachael De Leon

COMPLAINT CONTROL NUMBER: 29-AS-20250608212214

Staff did not provide adequate food service to the clients

Licensing Program Analyst (LPA) De Leon conducted a 10-day visit to the facility above. LPA met with Administrator Nancy Hobson and Julie Hawke. LPA explained the purpose of the visit.

LPA requested a resident and staff roster. LPA interviewed staff.

On the allegation: Staff did not provide adequate food service to the clients. LPA De Leon interviewed Administrator and staff which revealed Administrator made grilled cheese sandwiches and one was burnt but still gave to the Client in Clients lunch to the day program. Administrator stated the day program called and asked if they could bring in something additional for lunch for the client because the sandwich was burnt and the client did not want to eat it. Staff went to Paso picked up a hamburger and took it to the park for the client to have for lunch. The administrator arrived and the day program participants were eating lunch at the park. Administrator agreed to make sure lunches have adequate food and of good quality. Interview revealed the facility does have a client that gets two lunches daily because client does take other clients food, this is an ongoing documented behavior of the client. Based on the evidence this allegation is Substantiated at this time.

Exit interview conducted, copy of report and appeal rights printed for Administrator.