Complaint Investigation Report

LPA reviewed the ER’s Patient Education & Visit Summary from 10/5/22 which gives a diagnosis of Bursitis of the left ankle. R1 was given antibiotics. Administrator says she took R1 to the podiatrist on 11/9/22, and he also diagnosed it as Bursitis. Administrator and staff state that R1 sits on the ground, indoor and outdoor, on R1’s left side and drags themself across the ground which they believe caused the redness and swelling on R1’s left ankle.

At 11:05 am, LPA observed R1. R1 was wearing casual attire which was in good condition and R1 was groomed but not wearing any footwear. Administrator states that R1 has not worn socks nor shoes since they lived in the facility. She says when staff put footwear on R1, R1 immediately removes them and when staff try again, R1 removes them again. LPA has visited the facility in the recent past and remembers seeing R1 without footwear.

Based on the evidence obtained, the allegation “Staff did not assist resident with grooming,” is deemed Unsubstantiated at this time. There is no evidence staff are not keeping R1 groomed and meeting R1’s needs.

Exit interview conducted and the report emailed to executive director and administration.