Complaint Investigation Report

On the allegation: Facility staff did not assist client with medication refills. Based on interview with staff Resident 3 (R3) missed 11 days of the medication Guanfacine 2mg 3x's per day due to the pharmacy not being able to refill the medication without a doctor approval. An appointment was made for R3 to go to the doctor on March 5, 2024, due to appointment being made to far out and R3 being out of the medications phone calls were made between the pharmacy and the program to get the medication filled immediately. The medication was filled and R3 is getting the medication as prescribed. Based on the evidence this allegation is Substantiated at this time.

On the allegation: Facility does not have an administrator. Based on interview with staff the facility administrator left the position on 11/28/2023 and no valid administrator or LIC 308 Designation of facility responsibility was completed within the 30 days of the old Administrator leaving. The facility hired a new Facility Supervisor on 11/23/2023 to oversee the operation until a new administrator could be appointed. The facility supervisor is in the process of taking all the needed classes, training's and continuing education requirements to become the facility Administrator. Based on the evidence this allegation is Substantiated at this time.

Exit interview conducted, deficiencies cited and copy of report and appeal rights printed for staff.