Complaint Investigation Report

405801701-1-29-2025-29-AS-KBUY-DDFSH2-20250131125248

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/17/2025 and conducted by Evaluator Rachael De Leon

COMPLAINT CONTROL NUMBER: 29-AS-20250117160843

Staff did not get timely medical care for resident

Licensing Program Analyst (LPA) De Leon conducted a subsequent complaint visit to the facility above. LPA met with Isabel Lopez, Supervisor and explained the purpose of the visit.

LPA De Leon conducted the 10 - day complaint visit on 01/21/2025 collected records and conducted interviews with Staff at 1:30pm, 2:30pm, and 2:45pm. LPA De Leon conducted additional staff interviews on 01/28/2025 at 1:31pm, 2:20pm, 2:57pm and 3:59pm.

On the allegation: Staff did not get timely medical care for resident

LPA interview staff and resident charting records which revealed staff informed the lead/supervisor that resident 1 (R1) was having discharge and odor regularly. Charting notes have staff charting that R1 was having discharge and odor in 2024. R1 had a recent visit to CHC doctor on 01/15/2025 at 3:30pm which revealed R1 was prescribed antibiotics. Based on the evidence R1 did not receive timely medical care therefore the allegation is Substantiated at this time.

Exit interview conducted, deficiency cited, copy of report and appeal rights printed for Supervisor.