Complaint Investigation Report

On the allegation: Licensee does not ensure staff are adequately trained to provide care for residents. LPA conducted interviews with staff and reviewed training records which revealed most staff felt they were trained although some felt hands on and 1 on 1 care of residents at the facility could be better. Training records revealed the facility has done more training in 2024 but not all staff did not take the required initial or annual training requirements. According to Tri- Counties Regional Center Quality Assurance the C.A.L.L. Program is not in compliance with keeping better track of all training's, data collection and charting notes. Based on the evidence the allegation is Substantiated at this time.

Exit interview conducted, deficiencies cited, copy of report and appeal rights printed for Supervisor.