Complaint Investigation Report

LPA interviewed 5 residents and 4/5 residents interviews revealed the staff are good, they never yell at the residents, the staff do a good job, never heard the staff yell or cuss at any residents in care, 1/5 residents stated sometimes the neighbors complain about us as the neighbors are new to the neighborhood and are not sure what the facility is and do not understand some of the residents have issues with mental health or physical needs, the staff have to talk to us when neighbors complain but just to avoid further issues not to talk inappropriately to residents in any way. 1/5 resident stated the staff refuse to give resident meals and medications but could not tell LPA when or who the staff are that this happens with. Based on the lack of evidence this allegation is Unsubstantiated at this time.

Exit interview conducted and copy or report printed for back up Administrator.