Complaint Investigation Report

On the allegation: Facility not following protocol to prevent the spread of COVID-19. LPA interviewed credible witness, staff and residents regarding the allegation. Staff (S1) interview revealed the facility has visitors and masks are always worn by staff in the facility. Residents 1 and 2 (R1)(R2) interviews stated the staff are always wearing masks when helping them in the facility. A creditable witness (W1) stated W1 knocked on door and the staff caregiver answered the door not wearing a mask. Based on credible witness statement this allegation is deemed Substantiated at this time.

Exit interview conducted, deficiency cited, copy of report and appeal rights emailed to Licensee/Administrator.