Complaint Investigation Report

LPA Jeffries and LPA Luong observed a two person assist and a single person assist and did not witness any safety concerns with either transfer. Due to lack of evidence, the allegation of, “Facility staff handle residents in a rough manner.” Is unsubstantiated, at this time.

As to the allegation of, “Facility staff are verbally abusive to residents.” Through interviews, documentation and observation it was determined that; on 04/22/2021 interviews of Residents 1-10 (R1-R10) of 20 total residents did not find any evidence that staff are verbally abusive to residents. Through interview with Administrator, it was found that on 04/11/2021 (day before complaint was filed), the facility chief was locked out of the facility in the AM hours of that day. There was a loud verbal interaction with the facility chief and one other employee which did not involve any residents and took place outside the facility. On 04/22/2021 from 8:45am to 1:00pm, LPAs Jeffries and Luong observed positive and appropriate interactions with staff and residents. Due to lack of evidence there was not enough evidence to support that facility staff were verbally abusive to residents, therefore, the allegation of “Facility staff are verbally abusive to residents.” Is unsubstantiated, at this time.

As to the allegation of, “Medication not stored properly.” Through interviews, audit, documentation and observation it was determined that, on 04/22/2021 interviews of Residents 1-10 (R1-R10) of 20 total residents did not find any problems with medication distribution, ordering or loss of medication. On 04/22/2021 at 9:04am LPA’s Jeffries and Luong conducted a facility tour with Administrator. LPAs observed a centrally located medication closet that was secured and within that secured closet was a secured medication cart. On 04/22/2021 at 10:51am LPA Jeffries conducted a medication audit of the facilities medication cart and reviewed Centrally Stored Medication Records and Medication Administration Records (MAR), LPA did not find any deficiencies or irregularities during this medication audit. LPA’s Jeffries and Luong did not observe any medication that was improperly stored. There was not enough evidence to support the allegation of medication was not stored properly, therefore, the allegation of, “Medication not stored properly.”, is unsubstantiated, at this time.