Complaint Investigation Report

3 out 3 staff denied not being able to meet residents needs. 3 out 3 staff state that the resident has been needing a higher level of care due to their increased behavior. 3 out 3 staff members state that the resident’s conservator will come help the resident shower in the mornings to alleviate any hygiene needs. An interview with the resident’s service coordinator was conducted it was learned that the facility and the behaviorist have been working on prompting the resident to bathe everyday with staff, however, the resident’s conservator would like to continue showering the resident. A review of the resident’s behavior report states that the resident will often refuse to shower or bathe in the morning and the resident’s conservator will come help assist the resident with the resident’s hygiene needs. Based on the information gathered, it is unclear if the staff are not ensuring resident’s hygiene needs are being met.

Allegation: Staff are not ensuring that resident is appropriately dressed.

It was alleged that staff are not ensuring that the resident is appropriately dressed. During the course of this investigation LPA reviewed facility records and conducted interviews. An interview with 3 staff were conducted. 3 out 3 staff members denied not appropriately dressing the resident. 3 out 3 staff state that the resident will sometimes rearrange their clothing and will refuse cooperate to ensure that they have their proper clothing on. Based on facility records it was learned that the resident requires prompting and assistance to remain dressed as the resident is known to disrobe in common areas of the home or outside in public areas. Based on the information gathered, it is unclear if staff are not ensuring resident is appropriate dressed.

Allegation: Staff poured water on the floor as a form of deterrent for the resident

It was alleged that staff poured water on the floor as a form of deterrent for the resident. An interview with 3 staff members were conducted. 3 out 3 staff members deny pouring water on the floor as a form of deterrent. It was learned through these interviews that the resident came down stairs disrobed holding 2 water bottles where the resident dropped two water bottles and spilled it on themselves. A review of the facility records do not show any documentation that states that the resident is afraid of water at this time. Based on the information gathered, it is unclear if staff poured water on the floor as a form of deterrent for the resident.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.