Complaint Investigation Report

It was learned that a resident with the illness would be isolated and recover after 24 hours but somehow another resident, or staff person, would then contract the gastrointestinal illness and repeat the whole cycle for another 24 hours.

It was learned that this facility, and it's personnel, did follow their Infection Control Plan and utilized universal precautions and deployed Personal Protective Equipment (PPE) during this time period. It was learned that masks, gloves, and gowns were made available and used by facility personnel while dealing with infected residents.

It was learned that notifications in regards to this facility wide illness were reported to the appropriate agencies with corresponding documentation of facility staff, residents, and policies and procedures that were being deployed to mitigate this illness.

As a result of this investigation, this Department found the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegation may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.