Complaint Investigation Report

Allegation: Facility staff are mismanaging resident medication

It was alleged that the facility staff are mismanaging resident medication. During the course of this investigation, the department conducted a review of facility records including but not limited to Medication Administration Records and Resident Prescription orders and conducted facility interviews. Based on interviews conducted it was denied that the facility staff are mismanaging resident medication. It was stated that medication is reviewed on a weekly basis to ensure that medication administered as prescribed. A review of the facility records show no indication that medication is being mismanaged. Based on the information gathered, there is not a preponderance of evidence to prove that the facility staff are mismanaging resident medication.

Allegation: Facility did not report incidents to CCL

It was alleged that the facility did not report incidents to CCL. During the course of this investigation, the department reviewed facility records and conducted interviews. Based on interviews conducted, it was denied by facility staff that facility did not report incidents to CCL. A review of the facility records show that the facility has been sending facility incident reports within Title 22 regulations. Based on the information gathered, there is not a preponderance of evidence to prove that the facility did not report incidents to CCL.

Allegation: Facility staff did not seek medical attention in a timely manner

It was alleged that facility staff did not seek medication attention in a timely manner. During the course of the investigation the department reviewed facility records and conducted interviews. Interviews revealed that the facility sent a resident out for further care due to the resident not feeling well. Three staff members stated that medical attention was sought in accordance with facility protocol. Additionally, both the resident and their family denied any delay in receiving medical attention. Based on the information gathered, there is not preponderance of evidence to show that the facility staff did not seek medication attention in a timely manner.