Complaint Investigation Report

397003261-12-29-2021-27-AS-SDOB-CAJLMB-20220110075229

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/04/2021 and conducted by Evaluator Arlene D Garcia

COMPLAINT CONTROL NUMBER: 27-AS-20211104123123

Facility failed to allow resident council members to be interviewed during inspection process.

Licensing Program Analyst (LPA) Arlene Garcia made an unannounced visit to Brookedale Tracy to deliver the finding of the above allegations. LPA was greeted by Marites Rita, Nurse and met with Executive Director (ED) Sara Mackedsky via telephone.

It was alleged the facility failed to allow resident council members to be interviewed during inspection process.

Records reviewed confirm on page 15 of Resident Admission Agreement states, ”Please note if you are a resident council member you have the right to be interviewed as part of the Department of Social Services regulatory inspection.” LPA Garcia and LPA Johnson confirm that during past inspections the council and any willing resident was allowed to be interviewed as part of the department’s inspection. LPA Garcia and LPA Johnson have invited council to meet with the LPAs on the day of a past inspection. The facility provided a private meeting space for the council and/or any willing resident to meet with the LPAs.

Therefore, the allegation the facility failed to allow resident council members to be interviewed during inspection process Is unsubstantiated.

Based on information provided through interviews and records reviewed, these allegations are deemed UNSUBSTANTIATED, meaning that there was not a preponderance of evidence to prove or disprove that the allegation occurred as reported.

Exit interview and copy of this report provided.