Complaint Investigation Report

Allegation: Staff do not provide a food menu to residents. Based on observation and interviews conducted the facility has posted a menu that reflects what will be potentially served for the residents. The facility has posted on the board in the living room area a menu.

The facility staff confirmed that the residents do not ask for a menu of what will be served. The staff stated that the residents that are able will go to the board and look for what is being served. Staff stated that residents will just ask the question of staff or just go to the kitchen and look at what is being cooked. (Until they are asked to leave the kitchen for safety reasons.)

LPA was unable to confirm or deny that the facility does not give the residents a menu.(It is posted however in a common area.)

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.