Complaint Investigation Report

392700306-1-10-2024-27-AS-LKIG-CZTVZT-20240125155317

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/27/2023 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20231127161346

Staff are not meeting resident's hygiene needs.

Staff are not meeting resident's grooming needs.

Staff do not keep the facility clean and sanitary.

Licensing Program Analyst (LPA) Kesha Lewis arrived at the facility unannounced to deliver findings for the above allegations. LPA was greeted by Executive Director and explained the reason for the visit.

Allegation 1 Staff are not meeting resident's hygiene needs is UNSUBSTATIATED. Based on LPA observation and interviews with RP, and R1-R2 all parties had been taken care of and did not feel as if there was a problem any longer.

Allegation 2 Staff are not meeting resident's grooming needs is UNSUBSTANTIATED. Based on LPA observation of R1-R2 residents were clean, LPA toured R1-R2'S room and inspected their clothing and bed linens everything was clan and sanitary.

Allegation 3 Staff do not keep the facility clean and sanitary is UNSUBSTANTIATED. Based on LPA observation LPA Lewis toured facility on each visit facility was clean and LPA did not observe any odors.