Complaint Investigation Report

392700306-10-5-2023-27-AS-KHOS-CWQHWD-20231018063322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO AC/SC , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/29/2023 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20230829163921

Staff are not providing a comfortable temperature for resdident

Licensing Program Analyst (LPA) Kesha Lewis arrived at the facility unannounced to deliver findings for a complaint for the above allegations. LPA was greeted by Administrator and explained the reason for the visit

Allegation1 Staff stole items from resident's room , Allegation 2 Staff are not providing a comfortable temperature for residents is UNSUBSTATIATED. Based on LPA observation and interviews of S1- S2 and also R1 LPA was not able to find the allegation did or did not occur. Due to the information gathered LPA finds allegation to be UNSUBSTATIATED. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was left