Complaint Investigation Report

The exterior covered patio overhang was observed to have exposed wires adjacent to the emergency exit door. The resident patio sidewalk leading to the southside of the building was observed to have a garden hose laying across the path which creates a tripping hazard for residents. A broken electrical outlet was also observed on the path leading to the southside of the building. LPA Jensen observed the rear of the southside of the building has overgrown grass, a pile of dirt and debris and heavy machinery that is exposed and accessible to the residents. The roof of the southside of the building was observed to be missing a tile. LPA Jensen observed 5 window screens on the first level that were torn and not in good repair.

In the interior of the facility LPA Jensen observed the following:

Dining hall baseboards that had peeling paint, cracks and were seperating from the wall.

Two spiders near the cracked baseboards in the dining hall south corner.

Walls in the dining room with holes in the drywall

Uneven transition strip not in good repair by emergency exit door in the dining hall causing a tripping hazard

Several floor boards in the dining hall not in good repair

An electric outlet with a cover not installed properly

A camera on the ceiling between the dining hall and front desk with exposed wires

A ceiling tile by the activity room next to the stairs with water damage and mold

Resident 1's room was observed to have a fire alarm with exposed wires

Resident 1's room was observed to have a bent screen that was not in good repair

The Administrator confirmed the facility had at least two known cases of bed bugs which started February 18. The Administrator advised a pest service was called out to the facility on February 21 and the facility is waiting to receive the pest control report which has been delayed due to bereavement leave of pest control staff. Off duty personnel was observed entering the facility without a mask and without signing in or being screened.