Complaint Investigation Report

Findings included clients expressing they were told by facility staff that a “legitimate” reason was necessary to stay home. Additionally, findings revealed that staff members communicated with a client’s responsible persons regarding wishes to stay home, resulting in client feeling pressured to attend day program. A review of facility’s house rules state in part: “Residents will have a voice in choosing their own activities if they do not want to participate.” As a result of this investigation, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED.

As a result of this investigation, citation is issued under Title 22, Division 6 and noted on LIC 9099D. An exit interview was conducted with lead caregiver and a copy of this report was provided. LIC 811 and appeal rights provided.