Facility Evaluation Report

Licensing Program Analyst (LPA), Michael Bilger arrived on 04/15/2026 for an unannounced inspection to follow up on a substantiated allegation of not providing appropriate care and supervision. LPA met with facility representative Marietes Rosete and explained the reason for the visit. Licensee Norma Solidum was made aware of LPA's visit and purpose via phone.

On 01/05/2024, the Department concluded a complaint investigation regarding the following allegation: Staff failed to provide care resulting in hospitalization, and staff did not meet the resident’s hygiene needs.

The licensee was cited for violating California Code of Regulations (CCR) Title 22, Section 80078(a) Responsibility for Providing Care and Supervision.

At the time of the complaint visit on 01/05/2024, an immediate civil penalty in the amount of five hundred dollars ($500) was issued and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code Section 1548(f)(1)(A).

The Department has concluded an analysis and has determined that a civil penalty is warranted for serious bodily injury. The Penal Code Section 243 defines serious bodily injury as a serious impairment of physical condition, including, but not limited to, the following: loss of consciousness; concussion; bone fracture; protracted loss or impairment of function of any bodily member or organ; a wound requiring extensive suturing; and serious disfigurement. This is evidenced by the licensee failed to provide appropriate care and supervision of Resident 1 (R1)’s wounds. The R1 wounds were serious, caused pain and medical intervention and hospitalization were needed.