Complaint Investigation Report

The allegation of facility staff did not prevent resident from sexually abusing another resident in care is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened, the preponderance of evidence does not prove it.

Allegation 2: Licensee does not ensure there is Internet access available to residents

LPA Jensen interviewed the Administrator who advised that there was an internet outage for a couple of days through the provider AT&T. The Administrator showed LPA Jensen a transcript of an online chat with the internet provider stating they will receive bill credit as a result of the outage. The Administrator showed LPA Jensen the facility's online internet account and LPA Jensen verified the facility has this recurring expense set up with autopay thereby making it unlikely that there were any delinquent payments. LPA Jensen interviewed R3 who confirmed the facility has internet access but "sometimes they watch a movie and the internet gets tired and shuts off." R3 was unable to state how often or when that has happened. Based on the records reviewed and interviews conducted the allegation of Licensee does not ensure there is Internet access available to residents is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means that although the allegation may have happened, the preponderance of evidence does not prove it.

No deficiencies were observed during the course of this investigation. An exit interview was conducted and a copy of this report and appeal rights were provided.