Complaint Investigation Report

R1 stated staff told him they “shook the package and it sounded like pills,” which led them to take possession of it. R1 reported that he did not authorize staff to open his personal packages.

During the investigation, the facility did not provide documentation showing that R1 had delegated medication management team to open or granted permission for staff to open pharmacy deliveries on his behalf. Without such authorization, staff opening a resident’s personal package constitutes interference with the resident’s personal rights. Substantiated.

Per California Code of Regulations, Title 22 Division 6, Chapter 8, deficiencies were observed and cited during this visit.