Complaint Investigation Report

The opening of the mail was done in the context of the regular duties of the staff to assist in the clients medication needs, packages from the pharmacy were opened, regular mail was not. LPA observed resident did have the admission agreement in thier possession, facility and family member present at the time of the signing report it was given to the resident. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Appeal rights and a copy of the report were read and provided to the staff. Exit interview was conducted.