Complaint Investigation Report

On 8/23 the stated that R1 was out of pull up, so the family dropped them off. On September 16, 2022, the family sent the rent as normal and later that day the facility sent the payment back. On 9/17/22, the family received a text message that R1 is at St Joseph ER.

The facility did not follow-up with the ER to determine if the discharge would require a higher level of care, aside from the fact that she was now or possibly would be placed on hospice.

The Facility has a hospice waiver for three and therefore could have provided R1 with the alleged or required care to meet R1's needs.

Based on interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.

The following deficiencies was observed (see LIC 9099-D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiencies may result in civil penalties. Appeal rights were provided. Exit interview conducted