Complaint Investigation Report

394700004-6-11-2026-47-HC-WSCT-DVQRU8-20260706131932

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/06/2026 and conducted by Evaluator Yolanda Hankerson

COMPLAINT CONTROL NUMBER: 47-HC-20260506110304

HCO is not providing services to client as contracted

EA Hankerson met with Karon Lasley, Regional Director, and conducted an follow up in-person interview regarding the allegations. During the visit, EA Hankerson reviewed caregiver files and other documentation relevant to the complaint investigation.

Based on information obtained during the interview, documentation reviewed, and statements gathered during the investigation, the Department was unable to determine by a preponderance of the evidence that the alleged violation occurred. Although the allegation may have happened or may be valid, there was insufficient evidence to prove that the HCO failed to provide services as contracted.

Therefore, the allegation was determined to be unsubstantiated.An exit interview was conducted with Karon Lasley. The findings of the investigation were discussed, and the appropriate documentation was provided. The LIC 9099 and appeal rights were issued.