Complaint Investigation Report

394700004-3-28-2024-47-HC-WSCT-D4GSTN-20240419140949

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/28/2024 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20240228114955

Home Care Aides are providing medical services to clients.

Associate Government Program Analyst (AGPA) Megan Vigil arrived at the business office of J&M Homecare Services LLC to discuss the above complaint allegation.

AGPA Vigil was greeted by Care Manager, Karon Lasley. Lasley admitted homecare aides did provide services including colostomy/catheter care and monitoring/recording blood pressure. The services are not specified in Health and Safety Code section 1796.12, subdivision (n).

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Health and Safety deficiencies cited on the attached reports, appeal rights provided and exit interview was conducted.