Facility Evaluation Report

Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to conduct a case management visit regarding a substantiated complaint investigation. LPA Lewis met with facility staff and explained the reason for the visit.

Based on the complaint investigation which consisted of interviews with staff and residents it was determined that the licensee failed to provide a safe environment for the residents in care. Three (3) staff members confirmed there was verbal and physical abuse toward residents . Licensee claims to be unaware of any such behavior. Administrator was not present 8 out of 8 visites made by the department in 2024,

The following deficiencies are being cited per California Code of Regulations, TITLE 22. see 809D page...

Exit interview was conducted with facility staff. Appeal Rights were issued, and a copy of this report was given.