Complaint Investigation Report

397005738-10-11-2024-27-AS-KHOS-DAGK4V-20241028073457

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/24/2024 and conducted by Evaluator Michael Bilger

COMPLAINT CONTROL NUMBER: 27-AS-20240724154542

Client was being mishandled while in care

On 10/11/2024 at 10:30am, Licensing Program Analyst (LPA) Michael Bilger arrived unannounced to deliver findings for the complaint allegation noted above. LPA met with Administrator William Puckett and explained the purpose of the visit. During this investigation, LPA conducted interviews with six staff members and two residents in care. LPA also conducted a facility observation and reviewed additional facility file documentation. LPA conducted additional interviews with witnesses as part of this investigation. This allegation stated a client was dragged into the front yard and pushed on an undisclosed date. Based on interviews and record reviews, it was revealed that no corroborated statements were made to determine that any staff dragged or pushed a client in care. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Administrator and a copy of this report was provided to Administrator. Appeal rights provided.