Complaint Investigation Report

392700256-7-24-2023-27-AS-LKIG-CUCMH6-20230803093700

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/18/2023 and conducted by Evaluator Michael Bilger

COMPLAINT CONTROL NUMBER: 27-AS-20230718111955

Staff did not provide proper accommodations to client in care

On 7-24-23 1:15pm, Licensing Program Analysts (LPAs) Michael Bilger and Arvin Villanueva arrived unannounced to open and investigate the complaint allegation noted above. LPAs met with staff member Melba Picardo and explained the purpose of the visit. During this investigation, LPAs interviewed staff1 (S1) at facility and Administrator via telephone. LPAs also interviewed resident1 (R1) via telephone. Additionally, LPAs reviewed individualized program plan (IPP) admission agreement, and work schedule for R1. Based on record review and interviews conducted during this investigation, it was determined that R1 sustained a work schedule which allowed R1 days off. It was revealed that R1 expressed wishes to reside at facility during R1's days off but was denied by facility staff due to staff unable to accommodate supervision for R1 during these days and times, resulting in R1 having to reside at another location.

Based on this investigation, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED. Citations are issued and noted on the LIC 9099D. An exit interview was conducted with Melba Picardo and a copy of this report was left with Melba. Appeal rights provided.