Complaint Investigation Report

All long distance calls must be approved and paid for with the rent in full monthly (Phone availability for an emergency is on a 24-hour basis)." Per regulatory resident rights, residents are to have access to telephone use and do not state limited number of phone calls or time frames of usage may be enforced by Licensee. House rule established indicates restrictions on access to phone usage.

As a result, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED. Citation is issued under Title 22, Division 6 and noted on LIC 9099D. An exit interview was conducted with Administrator and a copy of this report was provided to Administrator. Appeal rights provided. LIC 811 provided.