Complaint Investigation Report

Licensing reviewed R1’s account ledger, staff assistance logs, facility policies, and prior complaint history. Ledger entries showed recent withdrawals but did not indicate discrepancies or unauthorized transactions. Staff assistance logs did not document any irregularities or deviations from procedure. Facility policies require documentation and receipts for all withdrawals, and no evidence was found showing noncompliance. Prior complaint history reflected past concerns but no substantiated findings related to resident funds.

No documentation, witness statements, or physical evidence corroborated that $150.00 was missing or that staff mishandled R1’s funds. The information provided by R1 could not be independently verified.

Based on the information obtained, there is not a preponderance of evidence to support the allegation that staff mishandled resident funds or that $150.00 was improperly removed from R1’s account. Therefore, the allegation is UNSUBSTANTIATED.