Complaint Investigation Report

The investigation revealed that the majority of the client’s funds are held at the main office in Pismo, CA. Interviews with the administrator and facility managers revealed that the facility is not distributing the P&I funds to the clients as required by regulation. Residents in the facility do not have access to the cash in their accounts. In addition, checks sent to the corporation on the resident’s behalf were returned to the sender without clear explanation and the residents did not get credit for those funds.

The department has concluded the investigation and the preponderance of evidence standard has been met and therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8) are cited on the attached LIC-9099D. Failure to correct the deficiency may result in civil penalties. Appeal rights were provided. An exit interview was conducted via phone and the report was emailed return receipt requested.