Complaint Investigation Report

The residents have been missed informed at times about checks not arriving, when in actuality the checks have arrived and been forwarded to the facilities corporate office.

However, the facilities' 2024 admission agreement states that the "Internal accounting procedures do not allow for handling of check money orders and postal orders written directly to the residents."

The residents and their responsible parties signed the admissions agreement therefore agreeing to the terms of the document.

Allegation: Licensee is financially abusing resident in care. Based on records reviewed and interviews with residents the facility is following the admission agreement and provide each resident with cash that is signed for on the record of client's cash resources form. The records indicate the amount received or amount withdrawn.

The department is unable to confirm the allegations and as a result finds this complaint unsubstantiated.