Complaint Investigation Report

Interviews conducted revealed this disrepair item was unknown to staff. On 7-20-22, an additional facility observation and interview was conducted by LPAs which revealed facility's air conditioning unit to be malfunctioning. Based on observation and interview, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED.

Allegation #2:Facility does not provide a safe environment for residents. LPA conducted facility observation including resident rooms, bathrooms, common areas, kitchen, laundry area, storage room, and front and backyards with facility manager on duty. During observation, LPA and facility manager also observed a wall socket without a safety plate guard to prevent exposed socket. Interviews conducted revealed this safety hazard was not known to staff. An additional observation and interview was conducted by LPAs on 7-20-22 which revealed room temperature at 89*F. Based on observation and interview, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED.

As a result of this investigation, citations are issued under Title 22, Division 6. An exit interview was conducted with Tanya Monge and a copy of this report was left with Tanya. Appeal rights provided.