Complaint Investigation Report

Although R1 and R2 reported concerns regarding staff response time, there were no witnesses, no time‑stamped documentation, and no corroborating evidence to confirm that R1 called for help for an extended period without staff response. Staff interviews and facility records indicate staff were present and responded once notified. The allegation that staff failed to supervise residents at night or delayed medical care could not be verified.

Based on interviews, record review, and observations, the allegation is determined to be UNSUBSTANTIATED, Although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violation.