Complaint Investigation Report

#1 Staff severely neglected resident while in care

Interviews concluded no incidents of severe neglect in care. Staff monitor residents regularly for changes in condition and use daily logs to document shift turnover and residents conditions. Records reviewed updated care plans according to medical assessments. Interviews conclude no residents reported instances of severe neglect in care. Resident one (R1) and R1's responsible party did not report neglect in care for R1. Staff one (S1) and Staff two (S2) reported no instances of observing residents with severe neglect.

# 2 Staff failed to follow resident's dietary plan

LPA observed residents on special diets to be posted in kitchen linear with medical assessments. Interviews conclude residents on special diets are encouraged to make choices while picking snacks and options are available to meet residents special diet conditions. R1 was not prescribed a special diet per physician's order.

It was determined in the course of the investigation based on the information provided through documentation and interview, the aforementioned allegations are unfounded. This agency has investigated the complaint alleging the facility and we have found the allegations false.

Per California Code of Regulations (CCRs) - Title 22, Division 6, no deficiencies are being cited. Exit interview held, copy of report given.