Complaint Investigation Report

Allegation: Staff did not provide records to resident's mental health clinician. Based on interviews with mental health the facility does provide the case workers with information, however the information is not immediately given. The information is faxed to the case worker and the time frame is different according to the level of information requested.

Allegation: Staff do not have the required credentials to provide skilled care to residents. Based on records reviewed the facility is using a licensed from the California Department of Consumer affairs and NPI registered individual to provide care required by a licensed professional. The department was unable to confirm that this is happening with all required client health needs.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.