Complaint Investigation Report

392700885-3-6-2024-27-AS-LRIS-D36VPT-20240308153713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2024 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20240227153938

Leah Zubiate, Director of Clinical Relations

Staff does not treat resident with respect

On 03/06/2024 at 09:30 AM, Licensing Program Analyst (LPA) Renee Campbell conducted an unannounced facility visit to open a complaint investigation. LPA Campbell met with Leah Zubiate, Director of Clinical Relations and explained the purpose of today's visit.

It was alleged that staff did not treat residents with respect. Based on the interviews and statements obtained during the investigation process, the allegations cannot be substantiated. LPA Campbell conducted an interview with the reporting party (RP) who requested that the complaint be retracted. The RP stated they were having a bad day and that they can no longer remember the details of the inciting incident. Also, of the 5 residents interviewed, LPA Campbell received no reports that staff had not treated them with respect.

Therefore, the above listed allegation is found to be UNSUBSTANTIATED. UNSUBSTANTIATED complaint findings mean that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies issued per Title 22 regulations. Exit Interview. Copy of report provided to facility representative.