Complaint Investigation Report

392700885-2-14-2024-27-AS-KHOS-D2LRV7-20240219122104

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/11/2023 and conducted by Evaluator Albert Johnson

COMPLAINT CONTROL NUMBER: 27-AS-20231011115928

Staff are verbally abusive to resident(s) in care.

Licensing Program Analyst (LPA) Albert Johnson arrived at facility on 2/07/2024 unannounced to deliver findings for the above listed allegation. LPA Johnson met with Tanya Monge and explained the purpose of today's visit. Later joined by Laura Li (CAO)

Based on this site visit, overhearing staff engaging with a resident that was escalating and the lack of support that the resident was receiving, the department has determined that S2 in the lunchroom did not use a professional tone to de-escalate a resident. LPA had to address the staff and inform her to stop the back and forth with the resident. S2 stated that he the resident will keep going and going. LPA stated to S2 that is why you let him go on his way and not say anything. LPA reported this to the CAO.

The above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22 Division 6, Chapter 8, deficiencies are being cited on the attached 9099-D.