Complaint Investigation Report

392700885-7-24-2023-27-AS-KHOS-CUAP4V-20230801105947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO AC/SC , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/08/2023 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20230608125947

Staff do not afford resident respect in their relationship

Licensing Program Analyst (LPA'S ) Kesha Lewis and Maja Jenson arrived at the facility unannounced to deliver findings for a complaint for the above allegations. LPA was greeted by staff and explained the reason for the visit

Allegation 1- Staff do not afford resident respect in their relationship Allegation 2- Staff are withholding resident's mail are UNSUBSTATIATED. Based on LPA observation and interviews of S1 and also R1-R2 LPA was not able to find the allegation did or did not occur. Due to the information gathered LPA finds allegation to be UNSUBSTATIATED. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was left