Complaint Investigation Report

Based on interviews conducted, it was revealed that staff where unaware of how R1 could have sustained bruising. Interviews also revealed that residents in care denied ever being abused by staff, and witnessing staff ever hit or abuse R1 in any way. Staff interviews further revealed that R1 has a blood disorder which causes R1 to bruise easily. Based on file documentation reviewed including hospital records, it was revealed that R1 is diagnosed with Thrombocytopenia. According to National Heart, Lung, and Blood Institute: Thrombocytopenia is a condition that occurs when platelet count in your blood is too low. Major symptoms of Thrombocytopenia is, easy bruising, abnormal bleeding such as nose bleeds, blood in urine or excrement, pinpoint bleeding in the skin that looks purplish-red, cuts that keep bleeding, and feeling tired.

Based on interviews and record reviews, the Department has determined that there is not a preponderance of evidence to conclude that bruising or other unexplained injuries occurred while in care due to neglect or lack of care and supervision. Therefore, this allegation is UNSUBSTANTIATED.

Allegation #2: Staff do not assist resident with bathing. The Department conducted interviews, observation, and file documentation reviews as noted above. Based on interviews conducted with staff and residents living at the facility, it was revealed that R1 received showering assistance daily and observed to be clean with no foul odors noted. A hygiene log was reviewed which supported this claim. Additionally, appropriate bathing supplies were observed in R1’s bedroom and available to staff for use. Based on interviews and record reviews, the Department has determined that there is not a preponderance of evidence to conclude R1 was not receiving bathing assistance. Therefore, this allegation is UNSUBSTANTIATED.

Allegation #3: Staff do not assist resident with grooming. The Department conducted interviews, observation, and file documentation reviews as noted above. Based on interviews conducted with staff and residents living at the facility, it was revealed that R1 received grooming assistance daily and observed to be clean with appropriately groomed and clothed according to current temperature conditions. A hygiene log was reviewed which supported this claim. Additionally, grooming supplies were observed in R1’s bedroom and available to staff for use. Based on interviews and record reviews, the Department has determined that there is not a preponderance of evidence to conclude R1 was not receiving grooming assistance. Therefore, this allegation is UNSUBSTANTIATED.

An exit interview was conducted with Cindy Lockwood and a copy of this report was provided to Cindy. Appeal rights provided.