Complaint Investigation Report

Based on interviews and observation, it was determined that clients have been receiving adequate hygiene needs. Observations and interviews revealed that clients in care have adequate access to hygiene materials and receiving assistance as needed from staff. Observation of C1 also revealed that teeth and hair appeared clean, and no strong odors were noted to indicate a lack of hygiene for C1. Based on interviews, observations, and record review it is determined that the preponderance of evidence standard is not met and therefore, this allegation is UNSUBSTANTIATED.

Allegation #2: Resident is not groomed. LPA reviewed facility’s care notes, conducted interview with C1, C2, C3, and C4 and conducted facility observation. LPA also interviewed S1, S2, and complainant. LPA also conducted wellness observation check for C1. Based on observation and interview, it was determined that C1 has toenails and fingernails of adequate length. Hair and facial hair for C1 appeared to be groomed adequately during observations. Interviews with clients and staff revealed that assistance is provided as needed for grooming needs. LPA also observed grooming supplies on hand at facility. Based on observations, interviews, and record review, basic grooming needs appear to be met. It is determined that the preponderance of evidence standard is not met and therefore, this allegation is UNSUBSTANTIATED.

Allegation #3: Resident is not appropriately dressed while in facility’s care. . LPA reviewed facility’s care notes, conducted interview with C1, C2, C3, and C4 and conducted facility observation. LPA also interviewed S1, S2, and complainant. LPA also conducted wellness observation check for C1. Based on observations, interviews, and record reviews it was determined that adequate clothing exist in clients closets. Additionally, it appears through observations that clients were appropriately dressed while in facility. Clothing observed included, but not limited to jackets, t-shirts, pants, and additional clothing suitable for various seasons throughout the year. Care notes and interviews revealed facility is assisting clients with clothing choices as needed. Based on interviews, observations, and record review, it is determined that the preponderance of evidence standard is not met and therefore, this allegation is UNSUBSTANTIATED.