Complaint Investigation Report

Allegation: Staff does not safeguard resident’s belongings.

A copy of "the facilities' Theft and Loss Policy". LPA did observe this policy included in the resident's admission agreement and it was not completed. The policy indicates, "All new clients will have all property listed on their own inventory list to be signed on move in date. All clients are to report to staff any new item they acquire to be placed on inventory. If an item is loss [lost] or stolen the facility staff will investigate to recover the item. Care home staff will assist resident with filing a police report for any item that is deemed to be lost or stolen if requested." "The resident may decide to not lock up their items at their own risk." Based on interviews and record review, LPA observed that the facility failed to maintain records of accounts of resident's personal property.