Complaint Investigation Report

397000014-6-27-2022-27-AS-KHOS-CFUHZ9-20220629063758

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/21/2022 and conducted by Evaluator Bruce Jacobs

COMPLAINT CONTROL NUMBER: 27-AS-20220621125416

Client is not afforded privacy while in care

LPA Bruce Jacobs conducted a complaint investigation and met with care staff Daniel Ruiz and spoke to Facility Administrator Esther Gapasin by phone and explained the purpose of this visit. A complaint investigation was conducted on the allegations listed above. LPA inspected the home on June 22, 2022 and interviewed staff and the Facility Administrator. Other witnesses were contacted on later dates.

The investigation concluded the the facility staff walked in on a client (C-1) who was in the bathroom and using the toilet. The staff did not knock on the door or announce that they were entering the bathroom.

Therefore, based on LPA’s observations and interviews conducted, the above allegation is substantiated and are being cited on the following 9099Ds.