Complaint Investigation Report

Allegation: Staff interfere with a resident's visitations. The facility has reviewed the visiting hours with R1 as identified in the facility admission agreement and the facility handbook. The facility's visiting hours are from 8am to 8pm or by arrangement. R1 is sharing a room with another and the facility emphasizes courtesy and consideration while entertaining visitors in the room with a roommate. The facility provides areas for visitation within the hours of visitation and is willing to make arrangements for special request within reason.

Allegation: Staff are mishandling a resident while in care. Based on records reviewed and interviews conducted the facility, the department is unable to confirm that R1 has been mishandled. The records reviewed did not show any unusual marking's on R1 or any history of bruising or any other identifiers that would support mishandling of a resident. R1 has been a resident of the facility for seven years and has not made any complaint or allegation of being mishandled by the staff at this facility.