Complaint Investigation Report

Inventory sheet further indicates music CDs were safeguarded and returned to R1 after a hospital stay on 4-14-23. Observation and interviews did not reveal decisively whether music CDs contained scratches or other form of damage to indicate ill safekeeping occurred. Interviews conducted did not reveal staff mishandled items of R1. Additional interviews did not reveal corroborated statements of staff members not practicing the safeguarding of residents’ personal belongings. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

Allegation: Staff did not provide resident with an extension cord. LPA conducted facility observations and interviews as stated above. Based on interviews conducted, it was determined that an extension cord was present in the room in addition to other wall sockets for resident use. Additionally based on interviews it was revealed that facility staff was asked by R1 for an additional extension cord and informed R1 of other options available including a multi-plug outlet. An observation of R1s room determined 5 outlets are available for use. Based on interviews and observations, there is not a preponderance of evidence to conclude an extension cord, or alternatives were not offered and available for R1. Therefore, this allegation is UNSUBSTANTIATED.

Allegation: Staff are cutting off resident phone calls. LPA conducted interviews and facility observations as stated above. During facility observation, LPA attempted to utilize phone service in R1’s room and additional resident rooms. Observations revealed staff answered phone within 2-3 rings and under one minute without interrupting conversation. Interviews conducted did not reveal corroborated statements revealing staff interrupting or terminating resident private phone calls and conversations. As a result, there is not a preponderance of evidence to conclude staff are cutting off resident phone calls, therefore, this allegation is UNSUBSTANTIATED.

Allegation: Staff are not able to communicate and understand resident’s needs. LPA conducted interviews as stated above and reviewed facility file documentation as stated above. Allegation refers to communication regarding dietary needs for R1. LPA interviewed dietary staff including on-duty cooks. Interviews revealed staff were able to effectively verbalize and follow instructions regarding dietary needs and instructions for residents in care. Additionally, staff interviewed were able to answer interview questions appropriately. Additional interviews conducted did not reveal corroborated statements of staff unable to communicate and understand resident needs. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. {Cont. on 9099C}